VpnMentor Team
Editorial
2026年8月28日
Read time 12 min

Why don’t you hear more about Norton VPN? With a user base of nearly 80 million, Norton is one of the biggest names in cybersecurity1(Gen Digital, 2025). Many Norton 360 packages even include its VPN, so I decided to find out why it gets overshadowed by Norton AntiVirus.

After testing all its features, I recommend trying Norton VPN if it comes with your 360 package. It will keep you safe online, and it has decent speeds. However, its server coverage is quite limited, so it’s not the best choice for streaming or torrenting. To get a more well-rounded service, I recommend you try one of the best VPNs available today.

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Pros:
  • Good speeds Norton VPN greatly improved in this area, and it hardly reduced our rates while testing.
  • Solid security features Military-grade encryption and secure protocols keep your online identity and activities private. It also passed all of our leak tests.
  • No logging policy As you’d expect from this cybersecurity giant, it won't collect or share your data.
Cons:
  • Small server network You can find VPNs at a similar price with double its servers or more.
  • Disappointing customer service It’s a hassle trying to contact its 24/7 live chat and get a helpful response.
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Streaming — Great Compatibility, but the Quality Is Inconsistent

Norton VPN can access most popular streaming platforms securely from anywhere. It’s fast, so we could usually stream in HD, but it doesn’t cover as many countries as some of its competitors. Plus, we experienced a bit of added buffering on many platforms.

Be advised. The VPNs we review generally follow a strict no-logging policy, claiming they will never view your online activities. This means you’re solely responsible for how you use the VPN. The vpnMentor team and I strongly urge you to always uphold all copyright laws.

Popular Streaming Platforms We Tested

Streaming Service Status
Netflix
Hulu
Disney+
BBC iPlayer
Amazon Prime Video
Max
Swipe for More

While Norton VPN is a decent streaming choice, its performance was hit-or-miss. From time to time, Netflix wouldn’t let us log in, and we’d have to do some light troubleshooting (like reconnecting the VPN). There were many instances where we experienced prolonged loading times too, which was surprising since Norton’s so fast.

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Overall, Norton VPN is okay for streaming, but doesn’t deliver the best quality. To find a better option, check out our list of the best VPNs for streaming. They can safely access all the top platforms, and they have way less issues with buffering and long load times.

Speed — Can Be Quick, but It Varies

Is Norton VPN fast? Yes, it usually is as its speeds have improved greatly over the years. Overall, we had good results with most locations. However, Norton VPN’s speeds are quite unpredictable compared to other VPNs. While most VPNs follow a pattern where closer servers are faster, it breaks this trend.

For fair comparisons, we utilize a dedicated speed expert to conduct most of our tests. This way they come from the same connection and location. Each server was tested multiple times to calculate accurate averages, factoring in any fluctuations in internet speed throughout the day.

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Since it uses virtual locations, server quality and routing play a bigger role than physical distance, leading to inconsistent results. For example, the Mexico server (1,500 km away) had the worst drop, while Brazil (7,700 km away) performed best.

On most servers, we still had over 100Mbps of speed. But, there were still issues while streaming, and we had more issues while torrenting. So, if you’re looking for options that perform better overall, check out our list of the fastest VPNs available.

Gaming — Works Well if You Can Find Nearby Servers

Norton VPN is good for casual gaming but may be unsuitable for competitive play due to fluctuations in ping. Ping lets you know how long your data takes to travel, and you want it below 85ms for gameplay without excessive lag. While we could normally get ping ratings between 30-55ms on our local servers, there were a few times it reached over 100ms.

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We could play PUBG with only a few brief stutters that didn’t greatly affect our match. While our tests went well, Norton VPN’s small server network could be a problem for you. We could find nearby servers, but if you can’t, the ping will be way too high for smooth online gaming sessions.

Server Network — Small With Few Locations

Norton VPN only has 3,000 servers in 60 countries. There are some solid VPNs with fewer servers, but they usually offer far more countries (2 or even 3 times as many). The majority of the locations are in Europe, where it offers 19 countries including Germany and Italy. Every other continent only gets 3 locations or less.

It also doesn’t offer city-level locations. So, when you connect to a country, you don’t know where exactly your connection will be. In a big country like the US, that means you could be connected to a server that’s thousands of kms farther away than you expected.

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While most VPNs rent their server infrastructure, Norton VPN owns all its servers, which is great for privacy and reducing third-party risks. Additionally, I found out that all servers are virtual, meaning they’re not physically located in the countries they connect you to. This might impact your speeds if a server is closer or farther away than you expect.

The VPN connected without issues every time. It uses dynamic IPs like most VPNs, but I’d also like to see it add dedicated IPs and private DNS. Overall, its server network is decent but pretty basic, and it has a long way to go to catch up with its top competitors. You can read this list of VPNs that all have much larger networks with better features.

Does Norton VPN Work in China? No

Norton customer support said that the VPN doesn’t work within China. While some users report being able to use Norton VPN in the country, I wouldn’t rely on it.

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Norton VPN’s relatively new Mimic protocol is designed to disguise VPN traffic and make it look like regular HTTPS traffic. This is also referred to as a “stealth feature”, but for now, it doesn’t help.

While VPNs are officially banned in China, there have been no publicly reported cases of the government prosecuting individuals solely for using one. My team and I are against all illegal activities and urge you to read up on the laws before using a VPN in any country.

Security — Secure With All The Standard Features You Expect

Is Norton VPN safe? In recent tests, it’s been claimed that its antivirus can block 99.8% of threats2 (AV Comparatives, 2024), but there aren’t similar stats on its VPN. So, we did in-depth testing on all of its security features to find out.

After our tests, I can confirm that Norton VPN offers good security options that get the job done. However, the service lacks advanced features, such as perfect forward secrecy or specialized Tor compatibility, which are increasingly common among its competitors.

Encryption and VPN Protocols

Norton VPN secures your data with AES-256 encryption, an industry standard used by banks and militaries. Not only is it the standard now, but it’s likely to stay that way. While some believe quantum computers could crack 128-bit encryption in the near future3 (Delinea, 2024), most experts believe quantum technology won’t be able to break 256-bit encryption4 (Freemindtronic, 2024). So, you’re quite safe in this regard.

I’m glad to report that you now get to choose between several protocols. The new and improved Norton VPN Windows app lets you choose between OpenVPN, WireGuard, and Mimic. Mimic is its new obfuscating protocol designed to be used on restrictive networks like schools or businesses since it hides your VPN use.

Unfortunately, Apple and Android devices are still unable to switch protocols. Mac, iOS, and Android users can only connect through IKEv2.

Kill Switch

This is a necessary feature every VPN needs, so I’m glad Norton VPN has added it. It blocks your internet connection if the VPN ever disconnects. I tested it by keeping a browser open while I switched servers. This showed me that it always blocked my network, so it works as advertised. You just need to remember to switch it on since it’s not automatic.

Ad Tracker Blocking

Norton VPN’s ad tracker blocking feature prevents websites and advertisers from tracking your online activity. It works by blocking tracking cookies and scripts, helping maintain your privacy while also reducing the number of personalized ads you encounter.

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Split Tunneling

With split tunneling, you can choose which apps or websites use the VPN connection and which bypass it. I find this useful for accessing services that require my real IP, like my banking app, without disabling the VPN entirely. I just wish you could exempt websites too.

Privacy — Good Policies With Some Concerns

NortonVPN doesn’t store any of your sensitive information. The only data it stores is the anonymized information it needs to keep the VPN running. None of this can be linked to your browsing history, so I have no issues with its privacy policy. However, I wish it was located in a more privacy-friendly country.

I’m slightly concerned by the fact that Norton’s password manager was breached in 2022. Approximately 6,450 accounts were compromised, potentially exposing users’ first and last names, phone numbers, mailing addresses, and more (HIPAA Journal, 2023)5.The company stated that all passwords were reset as soon as they found out. Still, I recommend checking out competitors with less controversial histories.

Does Norton VPN Keep Logs? No

Norton VPN doesn’t log your IP address or browsing history. It will store your device type, OS, bandwidth usage, the language you choose for the app, and some other minor things. This type of information is nothing to be concerned about because it’s anonymized. That means it’s never connected to any of your personal information.

I’m also glad that it has made its policy more clear. In the past, there was only one document for all of its products, but now it’s more specific about the data it collects through its VPN.

Was Norton VPN Audited? Yes

Norton VPN was audited by Versprite in 2024, and the company gave them a low-risk rating. They indicated there were a few minor vulnerabilities, but confirmed that Norton patched them up in its subsequent set of tests. This was a great move on Norton’s part, and is a solid first step in restoring its reputation after its password manager scandal.

Based in the US

Norton’s headquarters are in the US, a country that’s been known to spy on its citizens. The US is a member of the 5 Eyes Alliance, a group of countries that share intelligence data. US laws allow government agencies to request user data, potentially undermining a VPN’s no-logs policy.

Torrenting – Limited Options for P2P

I could torrent with Norton VPN, but only with its single P2P-optimized server. This server gives you a location in the Netherlands. However, since all of Norton’s locations are virtual, I’m not sure where it’s actually located.

My downloads finished relatively quickly, but I can’t guarantee you’ll have the same result. This is because I suspect speeds will drop severely if you’re far away from its specialty server. Normally, I can download a 700MB file in about 14 minutes. Connected to the VPN, it only took 17 minutes to finish.

Norton VPN also doesn’t include port forwarding or the Shadowsocks protocol, which can improve torrenting speeds. Torrenting is legal in most countries, but it’s never legal to download copyrighted materials. You should only access torrents in the public domain, so you don’t break any laws. To torrent safely, you can try one of the best VPNs for P2P in this list.

VpnMentor Team
Written by
Pros:
  • Good speeds Norton VPN greatly improved in this area, and it hardly reduced our rates while testing.
  • Solid security features Military-grade encryption and secure protocols keep your online identity and activities private. It also passed all of our leak tests.
  • No logging policy As you’d expect from this cybersecurity giant, it won't collect or share your data.
Cons:
  • Small server network You can find VPNs at a similar price with double its servers or more.
  • Disappointing customer service It’s a hassle trying to contact its 24/7 live chat and get a helpful response.
Bottom Line

Final Verdict — Not a Bad Choice if You Have 360

Is it worth using Norton VPN? Norton VPN stands out in a few key areas, but whether it’s worth using depends on your needs. According to ExplodingTopics, 1.5 billion people worldwide have a VPN for personal use or work6, so it’s clearly beneficial. Norton VPN has good speeds, making it a solid gaming and general browsing option. Security is another highlight, with strong encryption and a no-logs policy.

That said, it has some drawbacks. It’s bad for torrenting; the server network is small, and its customer support isn’t great. So, if you have Norton 360, the included VPN is a decent bonus. However, for better P2P support, more servers, and excellent streaming quality, other VPNs may be a better fit.

Pros:
  • Good speeds Norton VPN greatly improved in this area, and it hardly reduced our rates while testing.
  • Solid security features Military-grade encryption and secure protocols keep your online identity and activities private. It also passed all of our leak tests.
  • No logging policy As you’d expect from this cybersecurity giant, it won't collect or share your data.

FAQs

Is Norton VPN free?

No, but Norton VPN comes free with some of Norton’s security packages. It also offers 7-day free trials if you sign up with an iOS or Android device. On top of that, there are 60-day money-back policies with yearly offers. I tested out its refund policy, and I was able to get all my money back in 6 days.

How do you talk to Norton VPN customer support?

To contact Norton VPN customer support, visit the Norton Support page and select the Contact Us option. You can reach them via live chat, phone, or the Norton community forum. Live chat is usually the fastest method, although it can be a hassle to get a helpful response. You can follow the steps listed below to contact Norton VPN customer support:

  • Click the support tab. You’ll find this at the top of Norton’s website.
  • Choose the Get Help button. It’s a yellow link below several options that just take you to FAQs.
  • Sign in. You need to have a current purchase to speak to an agent.
  • Select Chat Now. After you sign in, you’ll be presented with several options, including links to its forums, social media accounts, and phone support.
  • Enter your information. You then have to enter your full name, phone number, and email address. In the drop-down menu marked Category, you also need to choose Norton VPN.
  • Wait for a live agent. Finally, you should be able to speak to support staff within a few minutes.

What’s the difference between Norton 360 and Norton VPN?

Norton 360 is a full cybersecurity package, while Norton Secure VPN is a standalone VPN service. Norton 360 includes antivirus, malware protection, a firewall, cloud backup, password manager, and more. Norton VPN, on the other hand, is a standalone service focused solely on providing privacy by encrypting your internet connection and masking your IP address.

How does Norton VPN compare to NordVPN and ExpressVPN?

NordVPN and ExpressVPN offer stronger security, faster speeds, and better streaming support. Speed tests show NordVPN and ExpressVPN perform better, while Norton VPN may slow down under heavy traffic. Both VPNs have more server locations than Norton VPN, plus they support torrenting and offer advanced security features like Double VPN (NordVPN) and RAM-only servers (ExpressVPN).

Does Norton 360 come with a VPN?

Yes, Norton 360 includes a VPN as part of its security suite. All Norton offers, except for Norton Antivirus Plus, include access to Norton VPN. This applies to the Standard, Deluxe, and Select offers, which bundle Norton VPN along with a range of other cybersecurity tools like antivirus protection, firewall, and identity theft protection. If you already have a Norton 360, you don’t need to buy Norton VPN separately.

How do I cancel my Norton VPN purchase?

To cancel your Norton VPN purchase, go to the Norton account page, sign in, and go to My Purchases. Click Cancel Purchase next to Norton VPN and confirm your choice. If you subscribed through the App Store (iOS) or Google Play (Android), cancel via your respective account settings. Norton offers a refund if canceled within days of purchase.

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Why does Norton VPN keep turning off?

Norton VPN may keep turning off due to network issues, conflicting software, or power-saving settings. Try restarting the app, switching networks, or disabling power-saving settings. If issues persist, reinstall the VPN or contact Norton Support. Other common reasons include:

  • Unstable internet. Weak WiFi or mobile data can cause disconnections.
  • Auto-suspend on sleep mode. Some devices disable VPNs to save battery.
  • Conflicting software. Other VPNs, firewalls, or security apps may interfere.
  • Server issues. Switching to a different location may help.
  • Outdated app. Ensure Norton VPN is updated.

References

  1. https://www.gendigital.com/us/en/
  2. https://www.av-comparatives.org/vendors/norton/
  3. https://delinea.com/blog/quantum-safe-encryption/
  4. https://freemindtronic.com/quantum-computing-encryption-threats-risks/
  5. https://www.hipaajournal.com/nortonlifelock-warns-customers-about-potential-password-manager-breach/
  6. https://explodingtopics.com/blog/vpn-stats/
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